Returns and Refunds Policy

Return window

You may return unused items in original condition within [placeholder: 30] days of delivery.

How to return

• Email us with your order reference to receive return instructions.
• Pack items securely, ideally in the original packaging.

Return shipping

For damaged, defective or incorrect items, we cover return shipping. For other returns, return shipping costs are the customer's responsibility. [Confirm with business.]

Refunds

Approved refunds are issued to the original payment method within [placeholder: 10] business days of receiving the return. Original shipping charges are non-refundable unless the return is due to our error.

Non-returnable items

Custom or made-to-order items may not be returnable unless defective. [Confirm.]